Smile Pret -- Frequently Asked Questions (FAQ)
Welcome to Smile Pret’s FAQ page! We’ve put together answers to the most common questions our customers ask. If you don’t find your answer here, feel free to reach out to us anytime.
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1. What is Smile Pret?
Smile Pret is a kids and teens clothing brand specializing in stylish Pakistani ready-to-wear outfits. We offer dresses for girls aged 2 years to teenagers, including Lehenga, Sharara, Gharara, and Salwar Kameez sets—perfect for Eid, weddings, birthdays, and other special occasions.
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2. Where are you located?
Our physical store is located at the Welfare Shopping Centre, Sialkot, Pakistan. You can also shop with us online at smilepret.com.
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3. Do you deliver worldwide?
Yes! We deliver all over Pakistan and to international destinations. Shipping charges and delivery times vary depending on your location.
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4. How long does delivery take?
Within Pakistan: 3–5 working days
International: 7–14 working days (depending on courier and customs clearance)
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5. How can I place an order?
You can place your order:
Directly through our website: smilepret.com
By contacting us on WhatsApp: +92 303 8586785
Through our official social media pages
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6. What sizes do you offer?
We provide outfits for girls aged 2 years up to teenagers. Each product page includes a detailed size chart to help you choose the best fit.
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7. Can I customize an outfit?
Currently, Smile Pret offers ready-made outfits only. We do not take custom orders.
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8. What payment methods do you accept?
Within Pakistan: Cash on Delivery (COD), Bank Transfer, Easypaisa, JazzCash
International Orders: Credit/Debit Card, PayPal, Bank Transfer
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9. What is your return/exchange policy?
Pakistan Orders: Exchanges are accepted within 7 days if the item is unused, unwashed, and in its original packaging.
International Orders: Due to high shipping costs, returns/exchanges are not possible unless the product is faulty.
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10. Do you offer discounts?
Yes! We regularly run seasonal sales, Eid promotions, and special offers on our website and social media pages. Follow us to stay updated.
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11. How do I contact you?
WhatsApp: +92 303 8586785
Email: smilepret@gmail.com
Website: smilepret.com
TikTok: @smilepret
Facebook: @smilepret
Instagram: @smilepret
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✨ Still have questions?
We’d love to hear from you. Message us anytime and our team will be happy to help!